{"id":787,"date":"2026-04-27T11:43:04","date_gmt":"2026-04-27T11:43:04","guid":{"rendered":"https:\/\/rcs-api.com\/?post_type=docs&#038;p=787"},"modified":"2026-04-29T09:17:51","modified_gmt":"2026-04-29T09:17:51","password":"","slug":"skapa-konversation","status":"publish","type":"docs","link":"https:\/\/rcs-api.com\/en\/dokumentation\/konversationer\/skapa-konversation\/","title":{"rendered":"Create conversation"},"content":{"rendered":"<p>Used to initiate a new dialogue with a customer by sending the first message.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-starta-en-ny-konversation\" style=\"margin-top:50px\">Start a new conversation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-quick-start\" style=\"margin-top:50px;margin-bottom:50px\">Quick start<\/h3>\n\n\n\n<div class=\"betterdocs-code-snippet-wrapper theme-dark betterdocs-code-snippet-51886297\"\n     id=\"betterdocs-code-snippet-51886297\"\n     data-language=\"bash\"\n     data-copy-button=\"true\">\n\n            <div class=\"betterdocs-code-snippet-header betterdocs-file-preview-header\">\n        <div class=\"betterdocs-file-preview-left\">\n                            <div class=\"betterdocs-traffic-lights\">\n                    <span class=\"traffic-light traffic-light-red\"><\/span>\n                    <span class=\"traffic-light traffic-light-yellow\"><\/span>\n                    <span class=\"traffic-light traffic-light-green\"><\/span>\n                <\/div>\n            \n            <div class=\"betterdocs-file-info\">\n                                    <div class=\"betterdocs-file-icon\">\n                                                    <span class=\"betterdocs-file-icon-emoji\">\ud83d\udcbb<\/span>\n                                            <\/div>\n                \n                                    <div class=\"betterdocs-file-name\">\n                        <span class=\"file-name-text\">Quick start (cURL)<\/span>\n                    <\/div>\n                            <\/div>\n        <\/div>\n\n        <div class=\"betterdocs-file-preview-right\">\n                            <div class=\"betterdocs-code-snippet-copy-container\">\n                    <button class=\"betterdocs-code-snippet-copy-button\"\n                            type=\"button\"\n                            data-clipboard-target=\"#betterdocs-code-snippet-51886297 .betterdocs-code-snippet-code code\"\n                            aria-label=\"Copy code to clipboard\">\n                        <svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M16 1H4C2.9 1 2 1.9 2 3V17H4V3H16V1ZM19 5H8C6.9 5 6 5.9 6 7V21C6 22.1 6.9 23 8 23H19C20.1 23 21 22.1 21 21V7C21 5.9 20.1 5 19 5ZM19 21H8V7H19V21Z\" fill=\"currentColor\"\/>\n                        <\/svg>\n                    <\/button>\n                                            <div class=\"betterdocs-code-snippet-tooltip\">Copy to clipboard<\/div>\n                                    <\/div>\n                    <\/div>\n        <\/div>\n    \n    <div class=\"betterdocs-code-snippet-content\">\n                    <div class=\"betterdocs-code-snippet-line-numbers\" aria-hidden=\"true\">\n                                    <div class=\"line-number\">1<\/div>\n                                    <div class=\"line-number\">2<\/div>\n                                    <div class=\"line-number\">3<\/div>\n                                    <div class=\"line-number\">4<\/div>\n                                    <div class=\"line-number\">5<\/div>\n                                    <div class=\"line-number\">6<\/div>\n                                    <div class=\"line-number\">7<\/div>\n                                    <div class=\"line-number\">8<\/div>\n                                    <div class=\"line-number\">9<\/div>\n                            <\/div>\n        \n        <pre class=\"betterdocs-code-snippet-code language-bash\"><code>curl -X POST https:\/\/api.ip1.net\/v3\/conversations \\\n  -H &quot;Authorization: Bearer API_TOKEN&quot; \\\n  -H &quot;Content-Type: application\/json&quot; \\\n  -d &#039;{\n    &quot;brand&quot;: &quot;min-butik-ab&quot;,\n    &quot;agent&quot;: &quot;kundservice&quot;,\n    &quot;recipient&quot;: &quot;46700123456&quot;,\n    &quot;content&quot;: &quot;Hej! Hur kan vi hj\u00e4lpa dig idag?&quot;\n  }&#039;<\/code><\/pre>\n    <\/div>\n<\/div>\n\n<script type=\"text\/javascript\">\ndocument.addEventListener('DOMContentLoaded', function() {\n    \/\/ Initialize copy functionality for this specific snippet\n    const snippet = document.getElementById('betterdocs-code-snippet-51886297');\n    if (snippet && window.BetterDocsCodeSnippet) {\n        window.BetterDocsCodeSnippet.initCopyButton(snippet);\n    }\n});\n<\/script>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-anrop\" style=\"margin-top:50px;margin-bottom:50px\">Call<\/h3>\n\n\n\n<p style=\"margin-bottom:0px\">Endpoint: <code>\/conversations<\/code><\/p>\n\n\n\n<p>Methodology: <code>POST<\/code><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-exempel-pa-anropsdata\" style=\"margin-top:40px\">Example of call data<\/h4>\n\n\n\n<div class=\"betterdocs-code-snippet-wrapper theme-dark betterdocs-code-snippet-8f7b3c3f\"\n     id=\"betterdocs-code-snippet-8f7b3c3f\"\n     data-language=\"json\"\n     data-copy-button=\"true\">\n\n            <div class=\"betterdocs-code-snippet-header betterdocs-file-preview-header\">\n        <div class=\"betterdocs-file-preview-left\">\n                            <div class=\"betterdocs-traffic-lights\">\n                    <span class=\"traffic-light traffic-light-red\"><\/span>\n                    <span class=\"traffic-light traffic-light-yellow\"><\/span>\n                    <span class=\"traffic-light traffic-light-green\"><\/span>\n                <\/div>\n            \n            <div class=\"betterdocs-file-info\">\n                                    <div class=\"betterdocs-file-icon\">\n                                                    <span class=\"betterdocs-file-icon-emoji\">\ud83d\udccb<\/span>\n                                            <\/div>\n                \n                                    <div class=\"betterdocs-file-name\">\n                        <span class=\"file-name-text\">filename.js<\/span>\n                    <\/div>\n                            <\/div>\n        <\/div>\n\n        <div class=\"betterdocs-file-preview-right\">\n                            <div class=\"betterdocs-code-snippet-copy-container\">\n                    <button class=\"betterdocs-code-snippet-copy-button\"\n                            type=\"button\"\n                            data-clipboard-target=\"#betterdocs-code-snippet-8f7b3c3f .betterdocs-code-snippet-code code\"\n                            aria-label=\"Copy code to clipboard\">\n                        <svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M16 1H4C2.9 1 2 1.9 2 3V17H4V3H16V1ZM19 5H8C6.9 5 6 5.9 6 7V21C6 22.1 6.9 23 8 23H19C20.1 23 21 22.1 21 21V7C21 5.9 20.1 5 19 5ZM19 21H8V7H19V21Z\" fill=\"currentColor\"\/>\n                        <\/svg>\n                    <\/button>\n                                            <div class=\"betterdocs-code-snippet-tooltip\">Copy to clipboard<\/div>\n                                    <\/div>\n                    <\/div>\n        <\/div>\n    \n    <div class=\"betterdocs-code-snippet-content\">\n                    <div class=\"betterdocs-code-snippet-line-numbers\" aria-hidden=\"true\">\n                                    <div class=\"line-number\">1<\/div>\n                                    <div class=\"line-number\">2<\/div>\n                                    <div class=\"line-number\">3<\/div>\n                                    <div class=\"line-number\">4<\/div>\n                                    <div class=\"line-number\">5<\/div>\n                                    <div class=\"line-number\">6<\/div>\n                                    <div class=\"line-number\">7<\/div>\n                            <\/div>\n        \n        <pre class=\"betterdocs-code-snippet-code language-json\"><code>Hello! How can we help you today?<\/code><\/pre>\n    <\/div>\n<\/div>\n\n<script type=\"text\/javascript\">\ndocument.addEventListener('DOMContentLoaded', function() {\n    \/\/ Initialize copy functionality for this specific snippet\n    const snippet = document.getElementById('betterdocs-code-snippet-8f7b3c3f');\n    if (snippet && window.BetterDocsCodeSnippet) {\n        window.BetterDocsCodeSnippet.initCopyButton(snippet);\n    }\n});\n<\/script>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-falt-for-anropsdata\" style=\"margin-top:40px;margin-bottom:10px\">Fields for call data<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Field name<\/td><td>Description of the project<\/td><td>Required<\/td><td>Type<\/td><td>Example<\/td><\/tr><tr><td>brand<\/td><td>Your brand name <\/td><td>Yes<\/td><td>string<\/td><td><code>\"My Shop Ltd.\"<\/code><\/td><\/tr><tr><td>agent<\/td><td>Your agent's name<\/td><td>Yes<\/td><td>string<\/td><td>\u201dCustomer service\u201d<\/td><\/tr><tr><td>recipient<\/td><td>Recipient's number<\/td><td>Yes<\/td><td>Object<\/td><td>\u201d46700123456\u201d: { \u201dname\u201d: \u201dKalle\u201d }<\/td><\/tr><tr><td>content<\/td><td>The content of the message itself<\/td><td>Yes (Except when using Cards)<\/td><td>string<\/td><td>\u201dHi {name}! Your order has now been shipped.\u201d<\/td><\/tr><tr><td>type<\/td><td>Message in conversation type<\/td><td>Yes<\/td><td>string<\/td><td>\u201dCarousell\u201d<\/td><\/tr><tr><td>uniqueId<\/td><td>Unique ID to avoid duplicates.<\/td><td>No, it is not.<\/td><td>string<\/td><td>\u201dconversation-12345-id\u201d<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-respons\" style=\"margin-top:50px;margin-bottom:50px\">Responsibility<\/h3>\n\n\n\n<p>Returns the first message in the created conversation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-exempel-pa-responsdata\" style=\"margin-top:40px;margin-bottom:10px\">Example of response data<\/h4>\n\n\n\n<div class=\"betterdocs-code-snippet-wrapper theme-dark betterdocs-code-snippet-9fd7c112\"\n     id=\"betterdocs-code-snippet-9fd7c112\"\n     data-language=\"json\"\n     data-copy-button=\"true\">\n\n            <div class=\"betterdocs-code-snippet-header betterdocs-file-preview-header\">\n        <div class=\"betterdocs-file-preview-left\">\n                            <div class=\"betterdocs-traffic-lights\">\n                    <span class=\"traffic-light traffic-light-red\"><\/span>\n                    <span class=\"traffic-light traffic-light-yellow\"><\/span>\n                    <span class=\"traffic-light traffic-light-green\"><\/span>\n                <\/div>\n            \n            <div class=\"betterdocs-file-info\">\n                                    <div class=\"betterdocs-file-icon\">\n                                                    <span class=\"betterdocs-file-icon-emoji\">\ud83d\udccb<\/span>\n                                            <\/div>\n                \n                                    <div class=\"betterdocs-file-name\">\n                        <span class=\"file-name-text\">Responsdata (JSON)<\/span>\n                    <\/div>\n                            <\/div>\n        <\/div>\n\n        <div class=\"betterdocs-file-preview-right\">\n                            <div class=\"betterdocs-code-snippet-copy-container\">\n                    <button class=\"betterdocs-code-snippet-copy-button\"\n                            type=\"button\"\n                            data-clipboard-target=\"#betterdocs-code-snippet-9fd7c112 .betterdocs-code-snippet-code code\"\n                            aria-label=\"Copy code to clipboard\">\n                        <svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M16 1H4C2.9 1 2 1.9 2 3V17H4V3H16V1ZM19 5H8C6.9 5 6 5.9 6 7V21C6 22.1 6.9 23 8 23H19C20.1 23 21 22.1 21 21V7C21 5.9 20.1 5 19 5ZM19 21H8V7H19V21Z\" fill=\"currentColor\"\/>\n                        <\/svg>\n                    <\/button>\n                                            <div class=\"betterdocs-code-snippet-tooltip\">Copy to clipboard<\/div>\n                                    <\/div>\n                    <\/div>\n        <\/div>\n    \n    <div class=\"betterdocs-code-snippet-content\">\n                    <div class=\"betterdocs-code-snippet-line-numbers\" aria-hidden=\"true\">\n                                    <div class=\"line-number\">1<\/div>\n                                    <div class=\"line-number\">2<\/div>\n                                    <div class=\"line-number\">3<\/div>\n                                    <div class=\"line-number\">4<\/div>\n                                    <div class=\"line-number\">5<\/div>\n                                    <div class=\"line-number\">6<\/div>\n                                    <div class=\"line-number\">7<\/div>\n                                    <div class=\"line-number\">8<\/div>\n                                    <div class=\"line-number\">9<\/div>\n                                    <div class=\"line-number\">10<\/div>\n                                    <div class=\"line-number\">11<\/div>\n                            <\/div>\n        \n        <pre class=\"betterdocs-code-snippet-code language-json\"><code>Hi! How can we help you today?<\/code><\/pre>\n    <\/div>\n<\/div>\n\n<script type=\"text\/javascript\">\ndocument.addEventListener('DOMContentLoaded', function() {\n    \/\/ Initialize copy functionality for this specific snippet\n    const snippet = document.getElementById('betterdocs-code-snippet-9fd7c112');\n    if (snippet && window.BetterDocsCodeSnippet) {\n        window.BetterDocsCodeSnippet.initCopyButton(snippet);\n    }\n});\n<\/script>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-falt-for-responsdata\" style=\"margin-top:40px;margin-bottom:10px\">Fields for response data<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Field name<\/td><td>Description of the project<\/td><td>Type<\/td><td>Example<\/td><\/tr><tr><td>id<\/td><td>Message ID to which the current conversation belongs<\/td><td>string<\/td><td><code>\"65eb3d14f1234567890abcdef\"<\/code><\/td><\/tr><tr><td>brand<\/td><td>Brand's internal name.<\/td><td>string<\/td><td>\u201dmy-store-ab\u201d<\/td><\/tr><tr><td>agent<\/td><td>The agent handling the conversation.<\/td><td>string<\/td><td>\u201dcustomer service\u201d<\/td><\/tr><tr><td>conversationId<\/td><td>The current conversation ID<\/td><td>string<\/td><td>\u201d65e15d14f1234547890ghijkl\u201d<\/td><\/tr><tr><td>recipient<\/td><td>Recipient's number<\/td><td>Object<\/td><td>\u201d46700123456\u201d: { \u201dname\u201d: \u201dKalle\u201d }<\/td><\/tr><tr><td>content<\/td><td>The first message in the conversation content<\/td><td>string<\/td><td>\u201dHi! How can we help you today?\u201d<\/td><\/tr><tr><td>type<\/td><td>The first message in the conversation type<\/td><td>string<\/td><td>\u201dCarousell\u201d<\/td><\/tr><tr><td>modified<\/td><td>Timestamp of last modification (status update, response, etc.)<\/td><td>DateTime<\/td><td>\u201d2026-03-09T08:00:05Z\u201d<\/td><\/tr><tr><td>uniqueId<\/td><td>Unique ID to avoid duplicates.<\/td><td>string<\/td><td>\u201dconversation-12345-id\u201d<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-fortsatt-konversation\" style=\"margin-top:50px;margin-bottom:50px\">Continue conversation<\/h2>\n\n\n\n<p>Used to send additional messages in an ongoing conversation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-quick-start-0\" style=\"margin-top:40px;margin-bottom:10px\">Quick start<\/h3>\n\n\n\n<div class=\"betterdocs-code-snippet-wrapper theme-dark betterdocs-code-snippet-0f204953\"\n     id=\"betterdocs-code-snippet-0f204953\"\n     data-language=\"bash\"\n     data-copy-button=\"true\">\n\n            <div class=\"betterdocs-code-snippet-header betterdocs-file-preview-header\">\n        <div class=\"betterdocs-file-preview-left\">\n                            <div class=\"betterdocs-traffic-lights\">\n                    <span class=\"traffic-light traffic-light-red\"><\/span>\n                    <span class=\"traffic-light traffic-light-yellow\"><\/span>\n                    <span class=\"traffic-light traffic-light-green\"><\/span>\n                <\/div>\n            \n            <div class=\"betterdocs-file-info\">\n                                    <div class=\"betterdocs-file-icon\">\n                                                    <span class=\"betterdocs-file-icon-emoji\">\ud83d\udcbb<\/span>\n                                            <\/div>\n                \n                                    <div class=\"betterdocs-file-name\">\n                        <span class=\"file-name-text\">Quick start (cURL)<\/span>\n                    <\/div>\n                            <\/div>\n        <\/div>\n\n        <div class=\"betterdocs-file-preview-right\">\n                            <div class=\"betterdocs-code-snippet-copy-container\">\n                    <button class=\"betterdocs-code-snippet-copy-button\"\n                            type=\"button\"\n                            data-clipboard-target=\"#betterdocs-code-snippet-0f204953 .betterdocs-code-snippet-code code\"\n                            aria-label=\"Copy code to clipboard\">\n                        <svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M16 1H4C2.9 1 2 1.9 2 3V17H4V3H16V1ZM19 5H8C6.9 5 6 5.9 6 7V21C6 22.1 6.9 23 8 23H19C20.1 23 21 22.1 21 21V7C21 5.9 20.1 5 19 5ZM19 21H8V7H19V21Z\" fill=\"currentColor\"\/>\n                        <\/svg>\n                    <\/button>\n                                            <div class=\"betterdocs-code-snippet-tooltip\">Copy to clipboard<\/div>\n                                    <\/div>\n                    <\/div>\n        <\/div>\n    \n    <div class=\"betterdocs-code-snippet-content\">\n                    <div class=\"betterdocs-code-snippet-line-numbers\" aria-hidden=\"true\">\n                                    <div class=\"line-number\">1<\/div>\n                                    <div class=\"line-number\">2<\/div>\n                                    <div class=\"line-number\">3<\/div>\n                                    <div class=\"line-number\">4<\/div>\n                            <\/div>\n        \n        <pre class=\"betterdocs-code-snippet-code language-bash\"><code>curl -X POST https:\/\/api.ip1.net\/v3\/conversations\/65e15d14f1234547890ghijkl \\\n  -H &quot;Authorization: Bearer API_TOKEN&quot; \\\n  -H &quot;Content-Type: application\/json&quot; \\\n  -d &#039;{&quot;content&quot;: &quot;H\u00e4r kommer informationen du bad om.&quot;}&#039;<\/code><\/pre>\n    <\/div>\n<\/div>\n\n<script type=\"text\/javascript\">\ndocument.addEventListener('DOMContentLoaded', function() {\n    \/\/ Initialize copy functionality for this specific snippet\n    const snippet = document.getElementById('betterdocs-code-snippet-0f204953');\n    if (snippet && window.BetterDocsCodeSnippet) {\n        window.BetterDocsCodeSnippet.initCopyButton(snippet);\n    }\n});\n<\/script>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-anrop-0\" style=\"margin-top:40px;margin-bottom:10px\">Call<\/h3>\n\n\n\n<p style=\"margin-bottom:0px\">Endpoint: <code>\/conversations\/{conversation}<\/code><\/p>\n\n\n\n<p>Methodology: <code>GET<\/code><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-exempel-pa-anropsdata-0\" style=\"margin-top:40px;margin-bottom:10px\">Example of call data<\/h4>\n\n\n\n<div class=\"betterdocs-code-snippet-wrapper theme-dark betterdocs-code-snippet-128cb1a6\"\n     id=\"betterdocs-code-snippet-128cb1a6\"\n     data-language=\"csharp\"\n     data-copy-button=\"true\">\n\n            <div class=\"betterdocs-code-snippet-header betterdocs-file-preview-header\">\n        <div class=\"betterdocs-file-preview-left\">\n                            <div class=\"betterdocs-traffic-lights\">\n                    <span class=\"traffic-light traffic-light-red\"><\/span>\n                    <span class=\"traffic-light traffic-light-yellow\"><\/span>\n                    <span class=\"traffic-light traffic-light-green\"><\/span>\n                <\/div>\n            \n            <div class=\"betterdocs-file-info\">\n                                    <div class=\"betterdocs-file-icon\">\n                                                    <span class=\"betterdocs-file-icon-emoji\">\ud83d\udd37<\/span>\n                                            <\/div>\n                \n                                    <div class=\"betterdocs-file-name\">\n                        <span class=\"file-name-text\">Call (URL)<\/span>\n                    <\/div>\n                            <\/div>\n        <\/div>\n\n        <div class=\"betterdocs-file-preview-right\">\n                            <div class=\"betterdocs-code-snippet-copy-container\">\n                    <button class=\"betterdocs-code-snippet-copy-button\"\n                            type=\"button\"\n                            data-clipboard-target=\"#betterdocs-code-snippet-128cb1a6 .betterdocs-code-snippet-code code\"\n                            aria-label=\"Copy code to clipboard\">\n                        <svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M16 1H4C2.9 1 2 1.9 2 3V17H4V3H16V1ZM19 5H8C6.9 5 6 5.9 6 7V21C6 22.1 6.9 23 8 23H19C20.1 23 21 22.1 21 21V7C21 5.9 20.1 5 19 5ZM19 21H8V7H19V21Z\" fill=\"currentColor\"\/>\n                        <\/svg>\n                    <\/button>\n                                            <div class=\"betterdocs-code-snippet-tooltip\">Copy to clipboard<\/div>\n                                    <\/div>\n                    <\/div>\n        <\/div>\n    \n    <div class=\"betterdocs-code-snippet-content\">\n                    <div class=\"betterdocs-code-snippet-line-numbers\" aria-hidden=\"true\">\n                                    <div class=\"line-number\">1<\/div>\n                            <\/div>\n        \n        <pre class=\"betterdocs-code-snippet-code language-csharp\"><code>https:\/\/api.ip1.net\/v3\/conversations\/65e15d14f1234547890ghijkl<\/code><\/pre>\n    <\/div>\n<\/div>\n\n<script type=\"text\/javascript\">\ndocument.addEventListener('DOMContentLoaded', function() {\n    \/\/ Initialize copy functionality for this specific snippet\n    const snippet = document.getElementById('betterdocs-code-snippet-128cb1a6');\n    if (snippet && window.BetterDocsCodeSnippet) {\n        window.BetterDocsCodeSnippet.initCopyButton(snippet);\n    }\n});\n<\/script>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-falt-for-anrop\" style=\"margin-top:40px;margin-bottom:10px\">Call fields<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Field name<\/td><td>Description of the project<\/td><td>Required<\/td><td>Type<\/td><td>Example<\/td><\/tr><tr><td>id<\/td><td>Conversation ID you wish to continue.<\/td><td>Yes<\/td><td>Query Parameter<\/td><td><code>65e15d14f1234547890ghijkl<\/code><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:40px;margin-bottom:40px\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-respons-0\" style=\"margin-top:40px;margin-bottom:10px\">Responsibility<\/h3>\n\n\n\n<p>Returns details about the new message in the conversation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-exempel-pa-responsdata-0\" style=\"margin-top:40px;margin-bottom:10px\">Example of response data<\/h4>\n\n\n\n<div class=\"betterdocs-code-snippet-wrapper theme-dark betterdocs-code-snippet-b2c7e07e\"\n     id=\"betterdocs-code-snippet-b2c7e07e\"\n     data-language=\"json\"\n     data-copy-button=\"true\">\n\n            <div class=\"betterdocs-code-snippet-header betterdocs-file-preview-header\">\n        <div class=\"betterdocs-file-preview-left\">\n                            <div class=\"betterdocs-traffic-lights\">\n                    <span class=\"traffic-light traffic-light-red\"><\/span>\n                    <span class=\"traffic-light traffic-light-yellow\"><\/span>\n                    <span class=\"traffic-light traffic-light-green\"><\/span>\n                <\/div>\n            \n            <div class=\"betterdocs-file-info\">\n                                    <div class=\"betterdocs-file-icon\">\n                                                    <span class=\"betterdocs-file-icon-emoji\">\ud83d\udccb<\/span>\n                                            <\/div>\n                \n                                    <div class=\"betterdocs-file-name\">\n                        <span class=\"file-name-text\">Responsdata (JSON)<\/span>\n                    <\/div>\n                            <\/div>\n        <\/div>\n\n        <div class=\"betterdocs-file-preview-right\">\n                            <div class=\"betterdocs-code-snippet-copy-container\">\n                    <button class=\"betterdocs-code-snippet-copy-button\"\n                            type=\"button\"\n                            data-clipboard-target=\"#betterdocs-code-snippet-b2c7e07e .betterdocs-code-snippet-code code\"\n                            aria-label=\"Copy code to clipboard\">\n                        <svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M16 1H4C2.9 1 2 1.9 2 3V17H4V3H16V1ZM19 5H8C6.9 5 6 5.9 6 7V21C6 22.1 6.9 23 8 23H19C20.1 23 21 22.1 21 21V7C21 5.9 20.1 5 19 5ZM19 21H8V7H19V21Z\" fill=\"currentColor\"\/>\n                        <\/svg>\n                    <\/button>\n                                            <div class=\"betterdocs-code-snippet-tooltip\">Copy to clipboard<\/div>\n                                    <\/div>\n                    <\/div>\n        <\/div>\n    \n    <div class=\"betterdocs-code-snippet-content\">\n                    <div class=\"betterdocs-code-snippet-line-numbers\" aria-hidden=\"true\">\n                                    <div class=\"line-number\">1<\/div>\n                                    <div class=\"line-number\">2<\/div>\n                                    <div class=\"line-number\">3<\/div>\n                                    <div class=\"line-number\">4<\/div>\n                                    <div class=\"line-number\">5<\/div>\n                                    <div class=\"line-number\">6<\/div>\n                                    <div class=\"line-number\">7<\/div>\n                                    <div class=\"line-number\">8<\/div>\n                                    <div class=\"line-number\">9<\/div>\n                                    <div class=\"line-number\">10<\/div>\n                                    <div class=\"line-number\">11<\/div>\n                            <\/div>\n        \n        <pre class=\"betterdocs-code-snippet-code language-json\"><code>{\n&quot;id&quot;: &quot;65eb3d14f1234567890abcdef&quot;,\n&quot;conversationId&quot;: &quot;65e15d14f1234547890ghijkl&quot;,\n&quot;brand&quot;: &quot;min-butik-ab&quot;,\n&quot;agent&quot;: &quot;kundservice&quot;\n&quot;recipient&quot;: &quot;46700123456&quot;,\n&quot;content&quot;: &quot;Hej! Hur kan vi hj\u00e4lpa dig idag?&quot;,\n&quot;type&quot;: &quot;Carousell&quot;\n&quot;modified&quot;: &quot;2026-03-09T08:00:05Z&quot;,\n&quot;uniqueId&quot;: &quot;conversation-12345-id&quot;\n}<\/code><\/pre>\n    <\/div>\n<\/div>\n\n<script type=\"text\/javascript\">\ndocument.addEventListener('DOMContentLoaded', function() {\n    \/\/ Initialize copy functionality for this specific snippet\n    const snippet = document.getElementById('betterdocs-code-snippet-b2c7e07e');\n    if (snippet && window.BetterDocsCodeSnippet) {\n        window.BetterDocsCodeSnippet.initCopyButton(snippet);\n    }\n});\n<\/script>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-exempel-pa-responsdata-1\" style=\"margin-top:40px;margin-bottom:10px\">Example of response data<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Field name<\/td><td>Description of the project<\/td><td>Type<\/td><td>Example<\/td><\/tr><tr><td>id<\/td><td>New message ID<\/td><td>string<\/td><td><code>\"65eb3d14f1234567890abcdef\"<\/code><\/td><\/tr><tr><td>brand<\/td><td>Brand's internal name.<\/td><td>string<\/td><td>\u201dmy-store-ab\u201d<\/td><\/tr><tr><td>agent<\/td><td>The agent handling the conversation.<\/td><td>string<\/td><td>\u201dcustomer service\u201d<\/td><\/tr><tr><td>conversationId<\/td><td>The current conversation ID<\/td><td>string<\/td><td>\u201d65e15d14f1234547890ghijkl\u201d<\/td><\/tr><tr><td>recipient<\/td><td>Recipient's number<\/td><td>Object<\/td><td>\u201d46700123456\u201d: { \u201dname\u201d: \u201dKalle\u201d }<\/td><\/tr><tr><td>content<\/td><td>The new message's content<\/td><td>string<\/td><td>\u201dHi! How can we help you today?\u201d<\/td><\/tr><tr><td>type<\/td><td>New message type<\/td><td>string<\/td><td>\u201dCarousell\u201d<\/td><\/tr><tr><td>modified<\/td><td>Last modified timestamp<\/td><td>DateTime<\/td><td>\u201d2026-03-09T08:00:05Z\u201d<\/td><\/tr><tr><td>uniqueId<\/td><td>Unique ID to avoid duplicates.<\/td><td>string<\/td><td>\u201dconversation-12345-id\u201d<\/td><\/tr><\/tbody><\/table><\/figure>","protected":false},"excerpt":{"rendered":"<p>Anv\u00e4nds f\u00f6r att inleda en ny dialog med en kund genom att skicka det f\u00f6rsta meddelandet. Starta en ny konversation Quick start Anrop Endpoint: \/conversations Metod: POST Exempel p\u00e5 anropsdata F\u00e4lt f\u00f6r anropsdata F\u00e4ltnamn Beskrivning Required Typ Exempel brand Namnet p\u00e5 ditt brand Ja String &#8221;Min-Butik-AB&#8221; agent Namnet p\u00e5 din agent Ja String &#8221;Kundservice&#8221; recipient [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[25],"doc_tag":[],"class_list":["post-787","docs","type-docs","status-publish","hentry","doc_category-konversationer"],"year_month":"2026-04","word_count":327,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"patrik bronner","author_nicename":"patrik-bronnerip1-se","author_url":"https:\/\/rcs-api.com\/en\/author\/patrik-bronnerip1-se\/"},"doc_category_info":[{"term_name":"Konversationer","term_url":"https:\/\/rcs-api.com\/en\/dokumentation\/konversationer\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Skapa konversation - RCS-API.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rcs-api.com\/en\/documentation\/konversationer\/skapa-konversation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Skapa konversation\" \/>\n<meta property=\"og:description\" content=\"Anv\u00e4nds f\u00f6r att inleda en ny dialog med en kund genom att skicka det f\u00f6rsta meddelandet. Starta en ny konversation Quick start Anrop Endpoint: \/conversations Metod: POST Exempel p\u00e5 anropsdata F\u00e4lt f\u00f6r anropsdata F\u00e4ltnamn Beskrivning Required Typ Exempel brand Namnet p\u00e5 ditt brand Ja String &quot;Min-Butik-AB&quot; agent Namnet p\u00e5 din agent Ja String &#8221;Kundservice&#8221; recipient [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rcs-api.com\/en\/documentation\/konversationer\/skapa-konversation\/\" \/>\n<meta property=\"og:site_name\" content=\"RCS-API.com\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-29T09:17:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/rcs-api.com\\\/dokumentation\\\/konversationer\\\/skapa-konversation\\\/\",\"url\":\"https:\\\/\\\/rcs-api.com\\\/dokumentation\\\/konversationer\\\/skapa-konversation\\\/\",\"name\":\"Skapa konversation - RCS-API.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/rcs-api.com\\\/#website\"},\"datePublished\":\"2026-04-27T11:43:04+00:00\",\"dateModified\":\"2026-04-29T09:17:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/rcs-api.com\\\/dokumentation\\\/konversationer\\\/skapa-konversation\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/rcs-api.com\\\/dokumentation\\\/konversationer\\\/skapa-konversation\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/rcs-api.com\\\/dokumentation\\\/konversationer\\\/skapa-konversation\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Hem\",\"item\":\"https:\\\/\\\/rcs-api.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dokumentation\",\"item\":\"https:\\\/\\\/rcs-api.com\\\/dokumentation\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Skapa konversation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/rcs-api.com\\\/#website\",\"url\":\"https:\\\/\\\/rcs-api.com\\\/\",\"name\":\"RCS-API.com\",\"description\":\"Integrera n\u00e4sta generations kommunikation med v\u00e5rt RCS API\",\"publisher\":{\"@id\":\"https:\\\/\\\/rcs-api.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/rcs-api.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/rcs-api.com\\\/#organization\",\"name\":\"RCS-API.com\",\"url\":\"https:\\\/\\\/rcs-api.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/rcs-api.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/rcs-api.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/ip1-logo-white.svg\",\"contentUrl\":\"https:\\\/\\\/rcs-api.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/ip1-logo-white.svg\",\"width\":589,\"height\":292,\"caption\":\"RCS-API.com\"},\"image\":{\"@id\":\"https:\\\/\\\/rcs-api.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Skapa konversation - RCS-API.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/rcs-api.com\/en\/documentation\/konversationer\/skapa-konversation\/","og_locale":"en_US","og_type":"article","og_title":"Skapa konversation","og_description":"Anv\u00e4nds f\u00f6r att inleda en ny dialog med en kund genom att skicka det f\u00f6rsta meddelandet. Starta en ny konversation Quick start Anrop Endpoint: \/conversations Metod: POST Exempel p\u00e5 anropsdata F\u00e4lt f\u00f6r anropsdata F\u00e4ltnamn Beskrivning Required Typ Exempel brand Namnet p\u00e5 ditt brand Ja String \"Min-Butik-AB\" agent Namnet p\u00e5 din agent Ja String &#8221;Kundservice&#8221; recipient [&hellip;]","og_url":"https:\/\/rcs-api.com\/en\/documentation\/konversationer\/skapa-konversation\/","og_site_name":"RCS-API.com","article_modified_time":"2026-04-29T09:17:51+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/rcs-api.com\/dokumentation\/konversationer\/skapa-konversation\/","url":"https:\/\/rcs-api.com\/dokumentation\/konversationer\/skapa-konversation\/","name":"Skapa konversation - RCS-API.com","isPartOf":{"@id":"https:\/\/rcs-api.com\/#website"},"datePublished":"2026-04-27T11:43:04+00:00","dateModified":"2026-04-29T09:17:51+00:00","breadcrumb":{"@id":"https:\/\/rcs-api.com\/dokumentation\/konversationer\/skapa-konversation\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/rcs-api.com\/dokumentation\/konversationer\/skapa-konversation\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/rcs-api.com\/dokumentation\/konversationer\/skapa-konversation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Hem","item":"https:\/\/rcs-api.com\/"},{"@type":"ListItem","position":2,"name":"Dokumentation","item":"https:\/\/rcs-api.com\/dokumentation\/"},{"@type":"ListItem","position":3,"name":"Skapa konversation"}]},{"@type":"WebSite","@id":"https:\/\/rcs-api.com\/#website","url":"https:\/\/rcs-api.com\/","name":"RCS-API.com","description":"Integrate the next generation of communication with our RCS API","publisher":{"@id":"https:\/\/rcs-api.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/rcs-api.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/rcs-api.com\/#organization","name":"RCS-API.com","url":"https:\/\/rcs-api.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/rcs-api.com\/#\/schema\/logo\/image\/","url":"https:\/\/rcs-api.com\/wp-content\/uploads\/2025\/10\/ip1-logo-white.svg","contentUrl":"https:\/\/rcs-api.com\/wp-content\/uploads\/2025\/10\/ip1-logo-white.svg","width":589,"height":292,"caption":"RCS-API.com"},"image":{"@id":"https:\/\/rcs-api.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/rcs-api.com\/en\/wp-json\/wp\/v2\/docs\/787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rcs-api.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/rcs-api.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/rcs-api.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rcs-api.com\/en\/wp-json\/wp\/v2\/comments?post=787"}],"version-history":[{"count":6,"href":"https:\/\/rcs-api.com\/en\/wp-json\/wp\/v2\/docs\/787\/revisions"}],"predecessor-version":[{"id":1008,"href":"https:\/\/rcs-api.com\/en\/wp-json\/wp\/v2\/docs\/787\/revisions\/1008"}],"wp:attachment":[{"href":"https:\/\/rcs-api.com\/en\/wp-json\/wp\/v2\/media?parent=787"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/rcs-api.com\/en\/wp-json\/wp\/v2\/doc_category?post=787"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/rcs-api.com\/en\/wp-json\/wp\/v2\/doc_tag?post=787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}